A Study on Job Stress Factors and Degree of Beauty Industry Workers

Deok-mi Jeong   Yeon-sook Song   Keun-kwang Lee†,*   

1Dept. of Cosmetic Beauty, Graduate School of Social & Culture‧Public Administration & Welfare, Hannam University
2Dept. of Skin and Beauty Arts, Koguryeo College

Abstract

이 연구에서는 전국(수도권, 충청권, 호남권, 영남권, 강원권) 미용 산업 종사자 700명을 대상으로 요인별 직무스트레스 특성을 조사하였으며, 이의 결과는 다음과 같다. 미용 산업 종사자들의 전반적인 직무 스트레스는 업무한계가 가장 높게 나타났으며, 다음으로는 고객갈등, 상사갈등, 동료갈등, 물리적 환경, 기술부족 순이었다. 인구통계학적 특성에 따른 직무 스트레스는 근무지역에 따라서 기술부족, 상사갈등, 물리적 환경, 고객갈등, 업무한계 이었으며, 통계적으로 유의한 차이가 있었다. 근무 특성에 따른 직무 스트레스는 네일아트(M=3.05)가 가장 높게 나타났으며, 다음으로는 헤어(M=3.02), 기타(M=3.01), 피부(M=2.90), 메이크업(M=2.88) 순이었고, 이들은 통계적으로 유의성이 있는 것으로 나타났다(p<.001).

This study conducted a questionnaire survey against 700 beauty salon employees across the country in order to figure out for job stress factors and degree. Then, the study results found the followings: In terms of overall job stress, work limit was the highest, followed by conflict with customers, conflict with supervisor, peer conflict, physical environment and lack of skills. According to analysis on differences in job stress by demographic characteristics, statistically significant difference was found in lack of skills, conflict with supervisor, physical environment, conflict with customers and work limit depending on the region. In terms of job stress by job characteristics, nail art was the highest with 3.05, followed by hair(3.02), others(3.01), skin care(2.90) and makeup(2.88) with statistically significant difference (p<.001).

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